Indonesian Education Services Quality: The Influence of Leadership and Total Quality Management

Authors

  • Anis Fauzi State Islamic University Sultan Maulana Hasanuddin, Indonesia
  • Nana Suryapermana State Islamic University Sultan Maulana Hasanuddin, Indonesia
  • Ayu Wahyuni Banten Islamic Institute, Indonesia
  • Ridwan Gofur Indonesian University of Educaton

DOI:

https://doi.org/10.15823/p.2023.149.5

Keywords:

leadership, implementation, total quality management, education quality services

Abstract

The study aimed to understand the influence of leadership and Total Quality Management (TQM) implementation on the educational services quality in Banten, Indonesia. Research data is obtained through surveys, observation sheets, and documentation studies. The findings showed that leadership and TQM implementation positively affect the educational services quality by 11.8% and 19%. Two variables are also combined as independent variables that positively impact the educational services quality.

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Published

2023-09-18

How to Cite

Fauzi, A., Suryapermana, N., Wahyuni, A., & Gofur, R. (2023). Indonesian Education Services Quality: The Influence of Leadership and Total Quality Management. Pedagogika / Pedagogy, 149(1), 105–122. https://doi.org/10.15823/p.2023.149.5

Issue

Vol. 149 No. 1 (2023): Pedagogika

Section

Articles

License

Copyright (c) 2023 Anis Fauzi

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.