THE THE USE OF AI TOOLS IN MANAGERIAL EDUCATION

Abstract

This paper investigates the use of AI tools—particularly ChatGPT—in managerial education, focusing on its application in the study of E-Commerce and Management. The paper employs qualitative content analysis and experimental testing with selected university students to evaluate the effectiveness of ChatGPT in learning tasks such as essay writing, comprehension, and problem-solving. The findings demonstrate that while ChatGPT enhances student autonomy and critical thinking, it also presents challenges, such as limited access to up-to-date data and the absence of source citations. The paper concludes with practical recommendations for responsibly integrating AI into educational processes to support academic achievement and curriculum innovation.