QUALITY MANAGEMENT SYSTEMS IN LOGISTICS

  • Audrius Gargasas Vytautas Magnus university
  • Mindaugas Samuolaitis
  • Indra Mūgienė
Keywords: Logistics, Competitiveness, Logistics processes, Quality management

Abstract

Service quality is one of the most important aspects of enhancing the competitiveness of enterprises. Logistics companies are implementing quality management systems in order to ensure the quality of the services. Whereas logistics companies carry out different activities, there is a risk that application of inadequate quality management system would result in financial losses. Purpose of the research. The purpose of this research paper is to determine the impact of quality management systems used in logistics companies on the competitiveness of the companies. Methodology of the research. A qualitative research of the companies operating in Lithuania was conducted in order to determine what quality management systems are applied in logistics companies. 66 logistics companies working in the field of freight transportation, warehousing, manufacturing and trade were analysed. An interview method was applied for the research, heads of transport departments of the companies were interviewed. The research period was from 2016 to 2018.

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Published
2019-07-05
How to Cite
Gargasas, A., Samuolaitis, M., & Mūgienė, I. (2019). QUALITY MANAGEMENT SYSTEMS IN LOGISTICS. Management Theory and Studies for Rural Business and Infrastructure Development, 41(2), 290-304. https://doi.org/10.15544/mts.2019.24
Section
Articles