THE SIGNIFICANCE OF EMPLOYEE MOTIVATION MEASURES IN PUBLIC ADMINISTRATION ORGANIZATIONS

Abstract

Although the public sector is considered a relatively stable, reliable structure with little impact on the environment, the changing social, economic and political environment in the public sector requires employees to have a relevant culture in the field of service, professionalism, quick reaction, and innovation. In these organizations, the employee motivation system becomes very important, because it helps to understand what motivates the employees of the institution and how it can be used to improve work results. However, there is no one universal motivation tool that works for all employees. After the analysis of scientific sources and normative acts, based on the results of the statistical analysis, it was established that various motivational measures are applied to the Customs officers of the Republic of Lithuania, which are regulated by normative acts and leave no room for organizational interpretations. The Customs of the Republic of Lithuania applies various material (monetary, non-monetary) and non-material (moral) incentives, as well as specific motivational measures. If motivational tools are not applied properly to employees, their motivation decreases and work results deteriorate. Taking this into account, the main task of statutory public service institutions should be to achieve the best possible results and perform their official functions properly.