ENHANCING SUPPLY CHAIN MANAGEMENT IN PROCESSED AGRICULTURAL FOOD PRODUCTS AT TOPS COMPANY LTD.

Abstract

Tops Company Ltd identified inefficiencies in Supply Chain Management, such as shipment delays, a high spoilage rate, excessive staffing, obsolete processes, and poor coordination in Rawalpindi branch, Pakistan. This study aims to evaluate the current supply chain management in Tops Company Ltd and suggest plans to enhance the company’s adaptability in the current market environment. Quantitative method is used to collect data with limited information, whether towards spoilage rates, lead times, stock turnover, etc., that leads to the company facing issues such as customer dissatisfaction and a spiraling effect on profits. To solve this problem, the company saw clear advancements after implementing new techniques and technologies, such as Radio-Frequency Identification for tracking supplies and goods, production automation, improved climate-controlled transportation, strengthening supplier partnerships, streamlined manufacturing, reduced wastage, increased product availability, and accelerated delivery timing. As a result, food spoilage rates dropped by 80 per cent, delivery times were decreased by 33 per cent, and stock turnover improved by 45 per cent. As a result of these changes, the company works more efficiently, has reduced costs, and fulfilled the needs and demanded of customers. Along with these changes, the company is still facing some more difficulties. These changes took a lot of resources, and getting everyone assured is very difficult. For the company's better future, it is essential to keep investing in new technologies, work closely with employees and suppliers to adapt to the global market environment and deal with unexpected setbacks.