FACTORS FOR IMPROVING THE SHIPMENT SORTING PROCESS: THEORETICAL ASPECT

Abstract

Logistics has a significant impact on the operational efficiency and competitiveness of organizations. Logistics processes are inseparable from the modern business environment. In parcel sorting processes, it is particularly important to perform the main work – parcel sorting – purposefully and without errors, which ensures the targeted movement of goods to the final recipients. In logistics, the parcel sorting process includes not only the physical movement of parcels, but also information management, dissemination, employee efficiency and its increase, and the application of technological solutions. The article aims to clarify possible factors that influence the parcel sorting process and the improvement of that process. The process of parcel sorting, the sequence and importance of the process are revealed. Later, factors hindering the improvement of the parcel sorting process are analyzed, such as: human errors, technological and logistical problems, organizational and managerial failures, and legal challenges. Solutions and measures that can improve the parcel sorting process are also presented, such as process automation, technological innovations, and various qualification training for employees. The article analyzes scientific articles by various authors from 2016-2024, describing various parcel sorting practices and possible improvement factors. By summarizing the research results, their interpretations, and conclusions, the essential details of the parcel sorting process and improvement opportunities are revealed.