ASSESSING THE CHALLENGES OF LOGISTICS SERVICES IN NIGERIA: AN ANALYSIS GIG LOGISTICS COMPANY IN NIGERIAERIA

Abstract

Logistics services have been crucial in helping firms satisfy consumer expectations. The corporation continues to confront issues, most notably in the areas of service price and product safety, despite many attempts to fulfil customer expectations. To keep customers from switching to competitors, GIG Logistics' present logistics services must be evaluated. Using Gig Logistics as a case study, this research tries to discover potential to improve the quality of logistics services in Nigeria. So the research team looks at relevant literature on logistics management to help deduce and infer from secondary and primary data sources. To effectively convey the point, statistics and visual representations will be used. 100 questionnaires were given to GIG Logistics employees chosen for their subject matter competence and past work experience in logistics. A semi-structured interview with some of the company's workers and clients helped uncover the problems that GIG Logistics faces in providing high-quality services. GIG Logistics will be more successful if it can lower service costs while giving clients with new ways to obtain high-quality and timely services. As a result, the study suggests reorganizing customer communications to better reflect customer issues and better serve customers.